F.A.Q

Any questions?

Contact US!

Do you have any questions? Do not hesitate to contact us, our sales department is at your disposal!

We will answer you as soon as possible (a few hours maximum).

contact.crewskull@gmail.com

#1. Is your website secure? Is it safe to order?

Answer :This site is 100% secure. And to tell the truth, one could even say that it is 300% secure. Here's why:

First of all, the site you are visiting is on an HTTPS server (the little green padlock on the left side of the URL of this page is there to remind you).

Most sites only secure their "shopping cart" and everything related to the payment of orders. On this site, ALL PAGES are secure and cannot be hacked or targeted by malware.

Secondly, we have hired the services of the WORLD leader in website protection (McAfee) which monitors every second of all data passing through this site. He's there, he's watching, and he makes sure no one tries to hack the system).

And finally, concerning the settlement, we use Paypal and Stripe which are the references in terms of security of transactions on the Internet.

In summary, browsing and ordering on Crewskull.com is 100% safe and secure.

You can therefore stroll here and there in this colorful store with complete peace of mind!

#2. I only received part of my order. How come?

Answer :This is normal. Your items come from different places and to avoid you waiting too long, we prefer to deliver your order as soon as one or more items are ready.

You will therefore receive your order in several packages (which allows the joy of discovering a new package in your mailbox to last for several days).

#3. I have been ordering for more than 15 days and have not received anything yet.

Answer: Yes, this is normal. The delivery time is between 14 and 35 days.

It's much closer to 14 than 35 but sometimes it's a little longer.

That's because we work directly with the producers, that's what allows us to offer you the best prices.

In any case, if you haven't received your item within 60 days then you get your money back and you keep the item when you receive it.

Due to COVID-19 all mailings are greatly disrupted and slowed down. As an exceptional preventive measure, we will not be able to reimburse parcels still in transit.

contact.crewskull@gmail.com