Do you have any questions? Do not hesitate to contact us, our sales department is at your disposal!
We will answer you as soon as possible (a few hours at most).
Here are the questions you often ask us:
#1. Is your site safe ? Can I order safely?
Answer: This site is 100% secure. In fact, you could even say that it is 300% secure. Here is why:
First, the site you are visiting is on an HTTPS server (the little green padlock on the left side of the URL of this page is there to remind you).
Most sites only secure their "shopping cart" and everything related to checkout. On this site, ALL PAGES are secure and cannot be hacked or targeted by malware.
Then, we have taken the services of the WORLD leader in website protection (McAfee) which watches every second on all the data that transit through this site. It's there, it watches, and it makes sure that nobody tries to hack the system).
And finally, concerning the payment, we use Paypal and Stripe which are the references in terms of security of transactions on the Internet.
In summary, browsing and ordering on Karma Yoga Shop is 100% safe and secure.
You can therefore stroll here and there in this colorful store with peace of mind!
#2. I only received part of my order. How come?
Answer: This is normal. Your items come from different places and to avoid waiting too long, we prefer to deliver your order as soon as one or more items are ready.
You will receive your order in several packages (which allows the joy of discovering a new package in your mailbox to last several days)
#3. I ordered more than 15 days ago and I haven't received anything yet.
Answer: Yes, this is normal. The delivery time is between 14 and 35 days.
It is much closer to 14 than 35 but sometimes it is a little longer.
This is because we work directly with the producers, this is what allows us to offer you the best prices.
In any case, if you haven't received your item within 60 days then we will refund you and you keep the item when you receive it.
Due to the COVID-19 all mailings are greatly disrupted and slowed down. As a precautionary measure, we will not be able to refund packages that are still in transit.